Privacy Policy | BookMyWizard

Privacy Policy

Kindly read these Privacy Policy carefully before using  www.bookmywizard.com ("BookMyWizard"), collectively "Sites" or "Platforms", operated by Bookmywizard, Inc. ("us", "we", or "our"). This page informs you of our policies regarding the personal information that we receive from our users.

Additional definitions:
Clients ("Users"): users who request the help of experts/wizards on the Site.
Experts: experts who provide services to Clients/Users or otherwise make content available on the Site.

We use your personal information only for providing services and improving the Site. If you agree to use our services, you agree to share your information for the same purpose. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1. Information We Collect and Receive

1.1 Information You Give Us

All the data that you fill in while placing an enquiry, creating a profile, payment details, are stored for future references.

While using the site as a client or an expert, we may ask you to furnish personally identifiable including name (as per records), photograph, and payment details. Non-personal identifiable information includes but not limited to your expertise, time-zone, and proficiency of languages.

1.2 Information We Automatically Collect from Your Use of the Platform and Payment Services

In addition to information provided by you, we also collect information when you use the Platform, including usage information and log data.

Usage Information
When you use the Site, we store data about your interactions with the Platform, including requests posted, session history, pages viewed, posts liked and followed, and payment history.

Log Data and Device Information
Similar to other site operators, we keep a track of the information (log data) whenever you visit our website. The data primarily contains your IP, browser details, the pages you visited on our website including the date & time spent on the pages.

Cookies
Like other websites, we follow standard cookie policy and use "cookies" to collect information. You can always refuse/reject the request sent while you are using our website. However, in case you are not accepting cookies, you might not be allowed to access few sections of the website and can hinder your experience.

1.3 Information We Collect from Third Parties

If you link, connect, or log in to your Bookmywizard account with a third-party service (e.g. Google, Facebook, Twitter, GitHub), the third-party service may send us information, such as: your email and profile information from that service. This information varies and is controlled by that service or, as authorized by you, via your privacy settings at that service.

2. Use of Personal Information

2.1 How We Use Personal Information

  • Email notifications: important updates and Account reminders.
  • Legal Process: collection and use of tax information for experts.
  • Upgrading the website & services: Periodic collection of data from experts’ expertise and clients’ requests to recommend experts for jobs.
  • Billing & Payment: For paying the experts, resolving payment disputes or any query.
  • To investigate and help prevent security issues and abuse.
  • Public profile: Every user and expert has a public profile on BookMyWizard. We display both information you provide us (e.g. biography, expertise) and information we collect (e.g. expert ratings, reviews, and more) however, if you don't want your profile to be public, kindly reach to the support team.
  • Marketing and promotion: At periodic intervals, we use emails, in-app notifications, web and browser notifications, and displays to promote our services or website.
  • Data analysis: Cumulative data of users and experts are taken to analyze the trends to aid our product development.
  • Testimonials and success stories: We may disclose your personal information while creating testimonials and success stories. However, we always do this with your approval.

2.2 Disclosure of Personal Information to Third-Party Services

We may disclose your personal information to third-party services who act as our service providers or advertising partners. For example, we may provide your email address to our email and newsletter service provider, in order to send you notifications and other emails.

3. Updating and Deleting Your Information

If you wish to update your profile information, you can do so from your Profile page. When you delete your profile, all of your personal data that you have shared in your public profile is permanently removed. However, as required by law, we may hold up some data for some time or in cases having payment disputes. In case you have pending payments or payouts, ongoing jobs, or disputes, you cannot delete your profile from your end.

4. Data Storage, Retention, and Security

Your Personal Information is password protected and our main servers are locked and hosted by leading third-party vendors. Access to the host environment is secure. We store event and server logs and by using our website and its services, you are authorizing BookMyWizard to store, use, transfer the data in the United States and in other countries where we are operational.

We may keep personal information while resolving a dispute, but not limited to:

  • legal obligations
  • fraud or scam
  • an ongoing dispute with an expert or client

While we take the responsibility of your personal data to be secure, anything and everything placed on the electronic medium is never 100% secure. We shall do our best to protect your personal information by using commercially acceptable means, but we do not guarantee a 100% cover.  

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

6. Contact Us

If you have any questions about this Agreement, please contact us at support@bookmywizard.com.