Customer Service Commercial
Import, export, customs, claims, sales, trucking
Leading/coaching the trucking team including all relevant duties with the aim to optimize the trucking costs, OTP and providing a pleasant working environment for the team.
Responsible for accurate rosters.
Taken over responsible for import and tracing from Customer Service Operations.
Data analyses to improve OTP and reduce costs.
Setting up standards and working out procedures including writing manuals.
Creating MS Excel sheets and files to reduce workload and increase efficiency.
Assisting other departments (Customer Service Operations, Verification) when needed.